EVALUASI KUALITAS LAYANAN DAN KEPUASAN PENGGUNA INFORMASI E-GOVERNMENT (WEBSITE) PADA SISTEM INFORMASI MANAJEMEN DAERAH (SIMDA) KABUPATEN KOLAKA EVALUATION OF SERVICE QUALITY AND USER SATISFACTION OF E-GOVERNMENT INFORMATION (WEBSITE) IN KOLAKA REGIONAL MANAGEMENT INFORMATION SYSTEM (SIMDA)

Abstract

This research aimed to investigate the users’ satisfaction on information service e-government (website) service at Regional information management  system (SIMDA) in Kolaka Regency. The methods used were qualitative and quantitative approaches. Qualitative approach used for process information management understanding by BAPESIKOM/PDE. Meanwhile, quantitative approach used to investigate the user satisfied on information service website based on the information management  performance. The informants were interviewed in qualitative approach were 6 persons. The sample of users information service  which chosen by simple random sampling method were 40 respondents.  The result of the research shown that the information management was not qualified. It was presumed on no strategies to produce good quality of qualified information. Information service users of  Kolaka Regional Regency stated their unsatisfied on the using of information service based Website.