EVALUASI KUALITAS LAYANAN DAN KEPUASAN PENGGUNA INFORMASI E-GOVERNMENT (WEBSITE) PADA SISTEM INFORMASI MANAJEMEN DAERAH (SIMDA) KABUPATEN KOLAKA
EVALUATION OF SERVICE QUALITY AND USER SATISFACTION OF E-GOVERNMENT INFORMATION (WEBSITE) IN KOLAKA REGIONAL MANAGEMENT INFORMATION SYSTEM (SIMDA)
DOI:
https://doi.org/10.21070/kanal.v2i1.273Keywords:
SIMDA, evaluation, satisfaction quality serviceAbstract
This research aimed to investigate the users’ satisfaction on information service e-government (website) service at Regional information management system (SIMDA) in Kolaka Regency. The methods used were qualitative and quantitative approaches. Qualitative approach used for process information management understanding by BAPESIKOM/PDE. Meanwhile, quantitative approach used to investigate the user satisfied on information service website based on the information management performance. The informants were interviewed in qualitative approach were 6 persons. The sample of users information service which chosen by simple random sampling method were 40 respondents. The result of the research shown that the information management was not qualified. It was presumed on no strategies to produce good quality of qualified information. Information service users of Kolaka Regional Regency stated their unsatisfied on the using of information service based Website.
References
Aji, F.B. dan M.Sirait., 1990, Perencanaan Evaluasi, Jakarta: Bumi Aksara.
Berger, C., 2006, Uncertainty Reduction Theory, Boston : Mc Graw Hill Intenational Edition.
Dunn, T.F., 2000, Tess difficulty, Validity, and Reliability as Function of Selectied Multiple Choice Item Construction Principle, Educational and Psycholigical Measurement.
Emmanouilides, C dan K. Hammond., 2000. Internet Usage: Predictors Of Active Users and Frequency of Use. J Of Interactive Marketing.
Kotler, P. dan Keller., 2001, Manajemen Pemasaran Edisi 12 Jild 1. Indonesia: PT. Macanan Jaya Cemerlang.
Levine, C.H., 1990, Publik Administration: Chalenges, Choices, Consequences, Illinois: Scott Fareman.
Patton,Q. M., 2009, Metode Evaluasi Kualitatif, Yogyakarta : Pustaka Pelajar.
Umar, H., 2002, Metode Riset Komunikasi Organisasi, Jakarta: PT. Gramedia Pustaka Utama.
Tjiptono, F., 2001. Strategi Pemasaran (Edisi II), Yogyakarta: Andi Offset.
