Peran Humas dalam Pelayanan Pembelian Tiket Kereta Api Online (Studi di Stasiun Kepanjen Kabupaten Malang) The Role of Public Relations in Online Train Ticket Purchase Services (Study at Kepanjen Station, Malang Regency)

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Published: Mar 31, 2016
DOI: https://doi.org/10.21070/kanal.v4i2.1451
Keywords:
public relations role, service, online ticket

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Samsul Hadi
Universitas Muhammadiyah Sidoarjo
Kukuh Sinduwiatmo
Universitas Muhammadiyah Sidoarjo

Abstract

This study aimed to describe the role of Public Relations PT. KAI Daerah Operasi 8 Surabaya was conducted by Head of Kepanjen Station in purchasing train tickets online at Kepanjen Station. This research used qualitative descriptive research. Primary data sources were collected directly from respondents by interview that will be submitted Public Relations Manager of DAOP 8 Surabaya, Head of Kepanjen Station, and buyer train tickets at Kepanjen Station. The results showed that the Head of Station Kepanjen Station had implemented four categories of public relations roles ie communication technician, expert prescriber, communication facilitator, and problem-solving facilitator well.

Article Details

How to Cite
Hadi, S., & Sinduwiatmo, K. (2016). Peran Humas dalam Pelayanan Pembelian Tiket Kereta Api Online (Studi di Stasiun Kepanjen Kabupaten Malang). Kanal: Jurnal Ilmu Komunikasi, 4(2), 171-186. https://doi.org/10.21070/kanal.v4i2.1451
Issue
Vol 4 No 2 (2016): March
Section
Original Research

Copyright (c) 2016 Samsul Hadi, Kukuh Sinduwiatmo

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This work is licensed under a Creative Commons Attribution 4.0 International License.

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