HASANAH, Anisa Nurul; YUNIARTI, Elsa; HIDAYAT, Dasrun. Public Relations Strategy of PDAM Tirtawening in Responding to Consumer Complaints through Social Media (Twitter): Strategi Public Relations PDAM Tirtawening Dalam Menanggapi Pengaduan Konsumen Melalui Media Sosial (Twitter). Kanal: Jurnal Ilmu Komunikasi, [S. l.], v. 9, n. 2, p. 70–74, 2021. DOI: 10.21070/kanal.v9i2.1043. Disponível em: https://kanal.umsida.ac.id/index.php/kanal/article/view/1043. Acesso em: 16 aug. 2025.