Self Disclosure of Gen Z Employees of JNT Buduran Branch in Facing Quarter Crisis Of Life
Self Disclosure Gen Z Karyawan JNT Cabang Buduran Dalam Menghadapi Quarter Crisis Of Life
Keywords:
Self-disclosure, Quarter Crisis Of Life, Johari Window Theory, Gen ZAbstract
The phenomenon of Quarter Life Crisis (QLC) has become a significant challenge for Generation Z (Gen Z) employees, particularly those working in lower-middle sectors, such as couriers at J&T Buduran Branch. This crisis is characterized by confusion, career uncertainty, and emotional pressure, which can affect their performance and well-being. One strategy to cope with this condition is through self-disclosure. This study aims to analyze the role of self-disclosure using the Johari Window theory approach in helping Gen Z employees at J&T Buduran deal with QLC. This research employs a descriptive qualitative method with a case study approach. Data were collected through semi-structured interviews, observation, and documentation involving five employees at J&T Buduran Branch aged 20–27 years. Data analysis was conducted using Miles and Huberman’s interactive model, with validation through source and method triangulation. The results show that most employees feel comfortable sharing their experiences with trusted colleagues (open area). However, some choose to hide their feelings for fear of being perceived as weak (hidden area). Several employees became aware of their shortcomings through feedback from supervisors or coworkers (blind area), while work challenges helped them discover previously unknown potentials (unknown area). In conclusion, self-disclosure plays an important role in managing the emotional pressures caused by QLC. Therefore, it is recommended that companies create a more supportive work environment to encourage employee self-disclosure. Future research may explore other factors influencing QLC, such as work culture and organizational policies
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The Johari window, a graphic model of interpersonal awareness. (1955).
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Anjanisari, P. T., & Asri, D. N. (2013). peningkatan pemahaman diri melalui model permainan Johari window siswa kelas X AK 3 SMK sore Kota Madiun tahun pelajaran 2012/2013. Counsellia: Jurnal Bimbingan Dan Konseling, 3(2).
Asrar, A. M., & Taufani, T. (2022). Pengaruh Dukungan Sosial Teman Sebaya Terhadap Quarter-Life Crisis Pada Dewasa Awal. JIVA: Journal of Behaviour and Mental Health, 3(1).
Damayanti, S., Hasyim, A., & Hutari, N. A. (2024). Peran Komunikasi Interpersonal Pada Mahasiswa Baru Program Studi Ilmu Komunikasi Universitas Nahdlatul Ulama Sulawesi Tenggara. Jurnal Ilmu Sosial Dan Pendidikan, 2(3), 312–317.
Dewinta, N. K. I. R., Darmiany, D., & Astria, F. P. (2023). Implementasi Pendidikan Karakter Kedisiplinan Pada Siswa Kelas Rendah Di SDN 2 Kuranji Tahun Ajaran 2022/2023. Jurnal Ilmiah Profesi Pendidikan, 8(1b), 704–710. https://doi.org/10.29303/jipp.v8i1b.1275
Dinda aisyah, N., & Rinaldi, N. (2024). The Relationship of Hope With Quarter Life Crisis in Final Year Students in West Sumatra. 2(1), 9–14. https://doi.org/10.62260/intrend.v2i1.105
Fathoni, A. (2006). Metodelogi penelitian. Jakarta: Rineka Cipta.
Ferani Amira Salsabila, N., Fransiska Harsyanthi, N., Ira Mustika, N., Wulan Sari Putri Hidayat, N., & Yulina Eva Riany, N. (2023). The Dynamics of Quarter Life Crisis and Coping Strategies for Final Year Undergraduate Students. Journal of Family Sciences, 8(1), 123–135. https://doi.org/10.29244/jfs.v8i1.42751
Gainau, M. B. (2009). Keterbukaan diri (self disclosure) siswa dalam perspektif budaya dan implikasinya bagi konseling. Widya Warta: Jurnal Ilmiah Universitas Katolik Widya Mandala Madiun, 33(01), 95–112.
Goffman, E. (2023). The presentation of self in everyday life. In Social theory re-wired (pp. 450–459). Routledge.
Goleman, D., & Boyatzis, R. (2006). Emotional intelligence: The new science of human relationships. New York: Random House.
Haida, F., Aniswita, A., & Tifani, T. (2022). Proses Berfikir Refraktif Calon Guru Program Studi Pendidikan Matematika FTIK IAIN Bukittinggi Pada Mata Kuliah Kalkulus Peubah Banyak (KPB). Suska Journal of Mathematics Education, 8(2), 125–138.
Hajar, S., Sabir, R. I., Kaharuddin, N., & Marwan, A. (2022). Perkembangan Bahasa Indonesia Mahasiswa Generasi Milenial Garis Waktu Sessa’jaki Kelas INA. 21. A. 5(2), 75–79. https://doi.org/10.47178/elementary.v5i2.1702
HERLIANA, D. (n.d.). SYUKUR SEBAGAI PSIKOTERAPI QUARTER LIFE CRISIS SKRIPSI.
Hochschild, A. R. (1983). The managed heart: Commerzialization of human feeling. University of California Press.
Johana, K., Lestari, F. D., & Fauziah, D. N. (2020). Penggunaan fitur Instagram Story sebagai media self disclosure dan perilaku keseharian mahasiswi Public Relations Universitas Mercu Buana. Jurnal Ilmu Manajemen Terapan, 1(3), 280–289.
Junianto, E., & Marlina, M. (2022). Profile of Deaf Students at Batubara Special School With Achievements in National Pantomime Field. Edumaspul - Jurnal Pendidikan, 6(2), 2418–2422. https://doi.org/10.33487/edumaspul.v6i2.4235
Khoviriza, Y., Azzahra, M. Z., Galadima, U., & Salsabila, W. S. (2024). Revealing the Impact: Meta Analysis of Problem Based Learning Models on Improving Communication Skills in Science Learning. Edufisika Jurnal Pendidikan Fisika, 9(1), 38–45. https://doi.org/10.59052/edufisika.v9i1.32650
Kreibig, S. D. (2010). Autonomic nervous system activity in emotion: A review. Biological Psychology, 84(3), 394–421.
Lestari, P. I., Nur, R. A., & Riyanti, R. (2022). Biology Teacher Creativity at SMKN Maros Regency in Solving Online Learning Problems by Utilizing E-Learning. Biosfer Jurnal Tadris Biologi, 13(1), 117–124. https://doi.org/10.24042/biosfer.v13i1.11998
Lestari, U., Masluchah, L., & Mufidah, W. (2022). Konsep Diri Dalam Menghadapi Quarter Life Crisis. IDEA: Jurnal Psikologi, 6(1), 14–28.
Maryuni, N. P. E., Tirtayani, L. A., & Ambara, D. P. (2023). Father Involvement in Early Childhood Care During the Covid-19 Pandemic. Journal of Psychology and Instructions, 6(3), 160–169. https://doi.org/10.23887/jpai.v6i3.52602
Mulyati, H., & Rachman, F. S. (2022). Komunikasi Intrapribadi Usia Dewasa Muda dalam Menghadapi Krisis Seperempat Abad. Dialog, 7(1), 134–159.
Nur, A. F., & Wasta, A. (2023). Penciptaan Karya Seni Lukis Layering “Twenty Cloudy.” Magelaran: Jurnal Pendidikan Seni, 6(1), 331–340.
Nurhariza, F. M., Masduki, M., & Wahyunengsih, W. (2022). Analysis of the Comparison of Quarter Life Crisis Level of 2nd Semester Students and Final-Level Students of Uin Syarif Hidayatullah Jakarta. Fokus (Kajian Bimbingan & Konseling Dalam Pendidikan), 5(4), 269–276. https://doi.org/10.22460/fokus.v5i4.11368
Putri, A. L. K., Lestari, S., & Khisbiyah, Y. (2022). A quarter-life crisis in early adulthood in Indonesia during the Covid-19 pandemic. Indigenous: Jurnal Ilmiah Psikologi, 7(1), 28–47.
Rahayu, D. I., Ardiansyah, A., Al-hafiz, M., & Novealdi, H. (2023a). Postingan Instagram Sebagai Media Self Disclosure Mahasiswa Komunikasi Dan Penyiaran Islam UIN Jambi. Jurnal Perspektif, 6(3), 289–299. https://doi.org/10.24036/perspektif.v6i3.784
Rahayu, D. I., Ardiansyah, A., Al-hafiz, M., & Novealdi, H. (2023b). Postingan Instagram Sebagai Media Self Disclosure Mahasiswa Komunikasi dan Penyiaran Islam UIN Jambi. Jurnal Perspektif, 6(3), 289–299.
Ratih, K. W., ISWINDARI, M. V., & SHINTA, P. (2024). MEMAHAMI FENOMENA QUARTER LIFE CRISIS PADA GENERASI Z: TANTANGAN DAN PELUANG. Jurnal Kesehatan Tambusai, 5(3), 8186–8193.
Ratnasari, D., Grafiyana, G. A., Nur’aeni, N., & Wahidah, F. R. N. (2023). Coping With Quarter-Life Crisis: An Analysis of the Role of Social Support and Coping Stress on Senior University Students. Inspira Indonesian Journal of Psychological Research, 4(2), 143–149. https://doi.org/10.32505/inspira.v4i2.6977
Robinson, O. (2018). A Longitudinal Mixed-Methods Case Study of Quarter-Life Crisis During the Post-University Transition: Locked-Out and Locked-in Forms in Combination. Emerging Adulthood, 7(3), 167–179. https://doi.org/10.1177/2167696818764144
Sagiyanto, A., & Ardiyanti, N. (2018). Self disclosure melalui media sosial Instagram (Studi kasus pada anggota Galeri Quote). Nyimak: Journal of Communication, 2(1), 81–94.
Sandani, F. C., & Rusli, D. (2024). Pengaruh Kematangan Karir Terhadap Quarter Life Crisis Pada Mahasiswa Psikologi Tingkat Akhir Universitas Negeri Padang. Ahkam, 3(1), 333–344. https://doi.org/10.58578/ahkam.v3i1.2690
Satori, D., & Komariah, A. (2009). Metodologi penelitian kualitatif.
scholar (1). (n.d.).
scholar (2). (n.d.).
Setianingsih, E. S. (2015). Keterbukaan diri siswa (Self disclosure). Empati: Jurnal Bimbingan Dan Konseling, 2(2).
Sidiq, U., Choiri, M., & Mujahidin, A. (2019). Metode penelitian kualitatif di bidang pendidikan. Journal of Chemical Information and Modeling, 53(9), 1–228.
Suyono, T. A., Kumalasari, A. D., & Fitriana, E. (2021). Hubungan quarter-life crisis dan subjective well-being pada individu dewasa muda. Jurnal Psikologi, 14(2), 301–322.
Syifa’ussurur, M., Husna, N., Mustaqim, M., & Fahmi, L. (2021). Menemukenali berbagai alternatif intervensi dalam menghadapi quarter life crisis: Sebuah kajian literatur [discovering various alternative intervention towards quarter life crisis: a literature study]. Journal of Contemporary Islamic Counselling, 1(1), 53–64.
Tamaraya, A., & Ubaedullah, D. (2021). Dampak Penggunaan Twitter Terhadap Pengungkapan Diri Mahasiswa. INTERAKSI PERADABAN: Jurnal Komunikasi Dan Penyiaran Islam, 1(1).
The Johari window, a graphic model of interpersonal awareness. (1955).
Twenge, J. M. (2017). iGen: Why today’s super-connected kids are growing up less rebellious, more tolerant, less happy--and completely unprepared for adulthood--and what that means for the rest of us. Simon and Schuster.
Ulya, H. (2016). Profil Kemampuan Pemecahan Masalah Siswa Bermotivasi Belajar Tinggi Berdasarkan Ideal Problem Solving. Jurnal Konseling Gusjigang, 2(1). https://doi.org/10.24176/jkg.v2i1.561
Wiyono, T., & Muhid, A. (2020). Self-Disclosure Melalui Media Instagram: Dakwah Bi Al-Nafsi Melalui Keterbukaan Diri Remaja. Jurnal Ilmu Dakwah, 40(2), 141. https://doi.org/10.21580/jid.v40.2.5834
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2025-09-01
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Hayyu, H. F. A. F., & Asy’ari, N. A. S. . (2025). Self Disclosure of Gen Z Employees of JNT Buduran Branch in Facing Quarter Crisis Of Life: Self Disclosure Gen Z Karyawan JNT Cabang Buduran Dalam Menghadapi Quarter Crisis Of Life. Kanal: Jurnal Ilmu Komunikasi, 14(1), 90–99. Retrieved from https://kanal.umsida.ac.id/index.php/kanal/article/view/1846
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